Automated Work Orders
Run Smoother Operations with Automated Work Orders
- Work orders can be generated automatically based on IoT alarms, iBMS triggers, or scheduled maintenance logic
- Reduces manual input and human error, ensuring no issue is left unaddressed
- Supports condition-based and predictive maintenance models to increase asset uptime
- Every auto-generated work order is linked back to its triggering event for full traceability
Reactive Service Request
Handle Disruptions Smoothly with Reactive Service Request
- Automated issue detection in real-time using IoT sensors or user-submitted tickets
- Instant mobile app notifications to notify the right staff the moment a fault is reported, ensuring rapid response
- Intelligent prioritization directing attention to the most urgent and high-impact issues
- Reduced downtime through accelerated response times and streamlined workflows
Smart Field Dispatch
Assign the Right Task to the Right Person with Smart Field Dispatch
- Real‑time technician location, skills, and availability feed into an intelligent dispatch engine that automatically assigns the right person to the right job
- Skill‑based matching assigns tasks to the most qualified available technician — ensuring faster resolution, balanced workloads, and higher first-time fix rates.
- Automated scheduling balances workloads to prevent technician overload
- Instant mobile push notifications deliver assignments straight to field devices
Scheduled Maintenance Plans
Plan Ahead and Stay Ready with Scheduled Maintenance Plans
- Real‑time technician location, skills, and availability feed into an intelligent dispatch engine that automatically assigns the right person to the right job
- Skill‑based matching assigns tasks to the most qualified available technician — ensuring faster resolution, balanced workloads, and higher first-time fix rates.
- Automated scheduling balances workloads to prevent technician overload
- Instant mobile push notifications deliver assignments straight to field devices
Configurable Workflow Builder
Adapt Workflows to Your Process with Configurable Workflow Builder
- Build multi‑frequency maintenance plans (daily, weekly, monthly) with duplicate‑order suppression
- Bulk‑edit tools let you adjust schedules across multiple assets at once
- Visual calendar view provides a clear timeline of upcoming tasks
- Automated notifications ensure no planned maintenance is ever missed
Multi- Level Escalations
Prevent SLA Breaches with Multi-Level Escalations
- Automatic notifications escalate from technician → supervisor → management
- SLA‑breach forecasting flags high‑risk tickets before they become overdue
- Full audit trail logs every escalation step for compliance and transparency
Geolocation & Technician Tracking
Maximize On-Site Performance with Geolocation Tracking
- Real-time GPS data captures technician location at work order start and completion
- Geofencing ensures tasks are performed within defined facility zones
- Work order history includes technician movement logs for accountability
- Supports automated attendance validation and job duration analytics
Safety & Compliance
Prevent Violations Before They Occur with Safety & Compliance
- Mandatory safety checklists before job starts and ends enforce compliance with safety standards
- Technician certifications are validated before job assignment to ensure qualified personnel are dispatched
- Incident reporting and safety violations can be tracked and escalated within the work order
- Compliance data is logged for audits and integrated with performance dashboards
Simplify Facility Management. Maximize Asset Value.
Experience how ALEF 360° CAFM | CMMS can give you complete control over maintenance, assets, workforce, and operational costs - all in one platform.
Your Operations. Fully Covered.
ALEF 360° CAFM | CMMS brings operations, assets, and service delivery together under one platform—connecting every touchpoint across your built environment.
Explore the sections on the right to see what’s available inside.